Reference

Privacy Policy

We collect what we need to run your account and process bKash, Nagad and Rocket deposits — nothing more. You control how we use your information, and you can request changes or deletion at any time.

Account data collectionWallet transaction recordsContact preferencesData access requestsRetention periods
Explore Lobby Read FAQ
crickrx Privacy Policy
DATA SECURITY

How We Protect Your Information

Every bKash, Nagad and Rocket transaction passes through SSL encryption before it reaches our payment gateway. We store passwords as hashed values so even our own team cannot read them. Session tokens expire after thirty minutes of inactivity, forcing a fresh login to prevent account takeover. Transaction logs sit behind firewall rules that limit access to authorised staff only. We review security protocols quarterly and patch vulnerabilities as soon as our infrastructure provider flags them.

Encrypted Deposits Wallet transfers from bKash, Nagad and Rocket travel over HTTPS and our payment processor never sees your PIN. We receive only a transaction reference and amount confirmation once the wallet clears the payment on their end.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember language and display settings. You can block tracking cookies in your browser without losing account access; only session cookies are required for deposits and gameplay.
Account Retention Active accounts keep transaction history for twelve months to support dispute resolution. If you close your account we archive the core identity record for regulatory purposes but delete wallet references and session logs within ninety days.
Request Changes Ask to update your mobile number, email or marketing consent through live chat or account settings. Data-export and deletion requests go to our support email; we verify your identity then process them within two business days per local requirements.
CONTACT PATHS

How to Reach Us About Privacy

If you want to see your data, update details or delete your account, our support team handles every request directly. Use live chat for immediate questions about what we collect or email for formal access requests. We answer privacy inquiries within two business days and process deletion requests as soon as we verify your identity.

Live Chat Open the chat bubble in your account dashboard and mention privacy or data access. Our team confirms your identity with your registered mobile number then walks you through the request steps right there in the thread.
Email Support Send formal data-access or deletion requests to our support email. Include your username and registered mobile number so we can verify ownership. We respond with a summary of what we hold or confirmation of deletion within 48 hours.
Account Settings Navigate to privacy controls inside your account panel to adjust marketing preferences, session timeout and cookie consent. Changes apply immediately and sync across mobile and desktop sessions without logging out.

Privacy Policy FAQ

We ask for your mobile number, username and password. Once you deposit we log the wallet reference from bKash, Nagad or Rocket so we can credit your balance. We do not store your wallet PIN or full account credentials.

Yes. Contact support through live chat or email and request a data export. We verify your identity then send a summary of registration details, transaction history and session logs within 48 hours.

We hold deposit and withdrawal logs for twelve months to help with disputes. After that period we archive the core identity record but delete detailed wallet references and session data within ninety days if your account is closed.

We pass transaction amounts and references to our payment processor so they can match your bKash, Nagad or Rocket deposit to your balance. We never share your wallet credentials or PIN with anyone outside that payment flow.

Email support with your username and registered mobile number. We verify ownership then remove your wallet references, session cookies and game history. Core identity records stay archived for regulatory compliance where local law requires it.

Open account settings and toggle marketing consent off. You will still receive transactional emails about deposits and withdrawals but no promotional messages. The change applies immediately across email and SMS channels.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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